![]() ![]() ![]() Please use a local address that is outside all remote networks. Using a local address in VPN Tracker (Basic > Local Address) that is part of the remote network is not possible with most VPN gateways. Is the local address in VPN Tracker part of the remote network? Is the IP address you are connecting to really part of the remote network?įor example, if your remote network is 192.168.13.0/24, you should be able to connect to IPs starting with 192.168.13.x, but connections to IPs starting with 192.168.14.x will not work as they are outside the address range of traffic tunneled through the VPN.ģ. Note that using Bonjour or NETBIOS hostnames is generally not possible over VPN.Ģ. Please make sure DNS is enabled for the VPN connection and correctly configured. If that works, the problem has to do with DNS resolution. If you are using a host name, please try once using its IP address instead. Are you trying to connect to the destination device using a host name? The destination device can be anything from a normal computer, to a server, to a network printer.ġ. In this FAQ we will be using destination device as a generic term for the device you are trying to connect to. This FAQ will help you to find out what is causing the problem in your specific situation. There are a number of possible causes for such a behavior. Want to see Shortcuts in action? This 2 minute video tutorial shows you how to set up VPN Shortcuts in VPN Tracker 365: This should launch your VPN connection and instantly start up your service. To test your Shortcut, simply click on the icon. ![]() Then, exit the editing mode by clicking again on the arrow at the bottom of the window to close the Shortcuts Dock: If you are unsure of any details, your network admin or a member of our support team will be able to help you get set up.Ĭontinue this process until you have built up a collection of Shortcuts for all your most-used external services. Now configure your Shortcut by filling in all the requested information as prompted by VPN Tracker 365. Then, drag out the icon for the application or service you would like to configure (e.g. Open the Shortcuts Dock by clicking on the arrow to reveal all available Shortcuts in VPN Tracker 365. To get started, go to "File" > "New" > "VPN Shortcuts" Setting up Shortcuts to your most important services in VPN Tracker 365 is easy and will drastically improve your workflow. ![]()
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